This questionnaire is being used to determine the quality of service provided by the TVET Council to you our customer. Your feedback is very important to us.

1. How long have you been using the TVET Council's products and services?
More than 5 years Between 2 and 4 years Between 1 and 2 years Less than 1 year


2. Which products and services from the TVET Council have you accessed and how satisfied are you with them?

Products and Services	Very satisfied	Satisfied	Not satisfied	Very dissatisfied	N/A (Not Applicable)
Standards development
Curricula development
Training Services
Assessment/Certification
Employment and Training Fund
Centre Support Services
Prior Learning Assessment Recognition
Competency Based Training Fund
Other Services

Please Specify:



If you are not satisfied or very dissatisfied, would you kindly give the reasons?



3. What else about our services, products, customer service or the TVET Council did not meet your expectations?


4. What about our services, products, customer service or the TVET Council do you like?


5. How likely are you to recommend our products and services to others?
Definitely Likely Not sure Unlikely Not at all


6. In what capacity do you obtain products and/or services from the TVET Council?
Member of a Standards Development Working Group/ Industry Expert External Verifier Assessor Internal Verifier Centre Manager NVQ Coordinator Candidate Private Company Employer Public Sector Employer Representative of a Training Institution Competency-based Training Fund (CBTF) Officer Business Association Trainee Other

Please Specify:


7. Your gender?
Male Female


8. What is your occupation?



9. What is your age range
-- Please select -- under 18 18 - 25 26 - 34 35 - 44 45 - 54 55 - 64 over 64


10. In your opinion, what is the TVET Council known for?


11. Do you have any additional comments about the survey or your rating of TVET Council's products and services?